How call recording works

How Recostar records calls using phone services and a mobile application

Call recording in general

Call recording might be crucial for businesses and individuals, whether you use it for compliance or protection, or evidence of terms in a negotiation process. As a rule of thumb, you have to follow your local law related to call recording. Smartphones are our little helpers - they are ubiquitous, and it is so convenient to use them for literally everything. Unfortunately, vendors are not that happy about the interception of voice channels on smartphones due to malicious software getting access to very important information.

That is why we created Recostar - a secure and reliable way of call recording. And more importantly, sometimes it is the only way to record a call. We don’t ask for insecure permissions on your mobile device, and instead using regular phone services to do so.

What Recostar does

We provide several recording schemes - it dependes where you have a paid subscription or not. Paid version provides convenience, and sometimes (depends on a mobile carrier you use) it is also the only way to record calls.

Recostar Free

Recostar free workflow

  1. A user calls a callee withing the Recostar Free application
  2. The application tries to call a service number (a platform number)
  3. If the call is successful, the platform picks up the phone automatically
  4. The application tries to call the initial number (the number of a callee)
  5. If that second call is successful, you HAVE TO push the “Merge” button (combining this way both calls to a conference)

This scheme works similarly for both incoming and outgoing calls.

Recostar Pro

Recostar Pro workflow

  1. A user calls a callee within the application
  2. The application tries to call a service number (a platform number)
  3. The platform automatically calls the number of the callee
  4. If the call is successful, the platform merges the two calls

Questions

We realize that this way of call recording is not that simple as Automatic Call Recording (ACR) the users of Android-devices are used to but we try really hard to make this process as smooth as possible.

We collected all frequently asked question on this page F.A.Q

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